Im a flight attendant and this bag is absolutely perfection! I can store multiple meals inside the cooler section and with ice packs it actually stays cold even after a 12 hour duty day. My tablet, kindle, over the ear headphones and small bag with essentials fit perfectly inside. The multiple pockets carry my chargers, multiple small bags that hold different things, my wallet, car keys, etc. Side pockets hold a small umbrella and gloves and the other one holds a 20 oz water bottle when needed. The back pocket holds face masks and emergency sanitary pads. The thing with this bag is just learning how to use the pockets - I learned how to minimize what I bring into small bags but omg I can fit SO much! The bag goes through so much from constantly being shoved into overhead bins and the quality is probably a 6/10 (has a small rip in the back that I sewed and small scratches on the front). BUT I’ve had the bag for months and from the amount of distress it goes through, it’s held pretty well. I always recommend it to my coworkers, it’s seriously perfect! (Oh one more thing, with everything I shove into this bag, it is pretty heavy but it comes with a travel strap that fits well over the handle of my suitcase so I don’t have to carry it. Overtime the travel strap does get a bit loose but I just also move the straps on the top of the bag over the handles and it helps to keep the bag from slipping.)